Runner support
Back to the Run.
Tell us what happened and include the Course, approximate time, and a screenshot when one helps. We will take it from there.
Email ROVA supportAccount And Access
For sign-in, profile, or Season access help, email support@rova.run. Never send your password or an authentication code.
Run Or GPS Issue
If a Run did not start, finish, save, or match the Course as expected, email ROVA support. Include the Course name, date and time, phone model, and a screenshot of the result when available. Do not attempt to troubleshoot while moving near traffic or on technical terrain.
Course Conditions
Report closures, construction, trail damage, unsafe access, or a confusing start or finish before recording another Run. ROVA may pause a Course while conditions are reviewed.
Privacy And Account Deletion
You can permanently delete your ROVA account in the app under Profile, Settings, Account Control. For privacy questions or help with deletion, email support@rova.run. Review the Privacy Policy for details.
Emergency Help
ROVA is not an emergency or live-monitoring service. Call 911 for an emergency and follow instructions from park staff, land managers, and public officials.